Frequently Asked Questions
1. What are the delivery times?
Orders are processed within 1–3 business days.
Shipping within Canada usually takes 3–7 business days.
International shipping takes 7–15 business days.
2. Do you ship internationally?
Yes, Gold-Dess Beauty ships to Canada, the USA, and several international destinations.
3. How can I track my order?
Once your order is shipped, you will receive an email with a tracking number.
4. Are your products suitable for all skin types?
Yes. Our formulas are gentle, non-irritating, and suitable for all skin types, including sensitive skin.
5. Are your products tested on animals?
No. All Gold-Dess Beauty products are cruelty-free and not tested on animals.
6. Do your products contain fragrance or alcohol?
No. Our products are alcohol-free, fragrance-free, paraben-free, pigment-free, and gentle on the skin.
7. Where are your products manufactured?
Our products are manufactured in GMP / ISO 22716 certified laboratories that follow high quality standards.
8. Can I return a product?
For hygiene reasons, opened products cannot be returned.
9. What should I do if my package arrives damaged?
Please contact us within 48 hours with photos of the damaged item and package.
We will send a replacement or store credit depending on the situation.
10. Are your products for both men and women?
Yes! Gold-Dess Beauty is a unisex skincare brand suitable for everyone.
11. How can I contact you?
📧 info@golddessbeauty.com